Warranty Policy. All Zore products have a Limited Warranty to cover any manufacturer’s defects in material or workmanship under normal use during the Warranty Period of twenty-four (24) months from the date of Your purchase (“Warranty Period”). All warranty claims shall be instituted through Zore’s website platform. Outside of The United States, you will have to pay for the shipment to Zore for all products submitted under a warranty claim. You will be contacted by Zore with the results of the diagnostic test. If Zore determines that the product presents a valid Limited Warranty claim, your product shall be repaired or replaced by Zore, at its sole discretion. You will receive a sixty (60) day extension of this Limited Warranty. Zore will ship back the repaired/replaced unit. Repair and/or replacement timing may vary. If Zore determines that the product is not covered by Zore’s Limited Warranty, you will have the option to pay for the repair. Zore charges a flat repair fee of sixty-nine dollars ($69.00) per lock for any repairs not covered Zore’s Limited Warranty.
This Limited Warranty does not cover problems that are caused by conditions, malfunctions or damage not resulting from defects in material or workmanship of the products. The Limited Warranty is void if any modification or alteration is made to the original product or if the product is damaged through abnormal use or unusual conditions. Zore alone shall determine whether the use of the product causing damage is normal, and covered by the Limited Warranty, or abnormal, and not covered by the Limited Warranty. All such determinations by Zore are final and binding upon You. ZORE SHALL HAVE THE RIGHT EITHER TO REPLACE OR REPAIR ANY DEFECTIVE PRODUCTS, TO REFUND THE PURCHASE PRICE UPON RETURN OF THE PRODUCTS OR TO GRANT A REASONABLE ALLOWANCE ON ACCOUNT OF SUCH DEFECTS. ZORE’S LIABILITY, AND YOUR EXCLUSIVE REMEDY, FOR DEFECTIVE PRODUCTS SHALL BE LIMITED SOLELY TO REPLACEMENT, REPAIR, REFUND OR ALLOWANCE, AS ZORE MAY ELECT.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZORE AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES, OTHER THAN THOSE EXPRESSLY PROVIDED BY ZORE HEREIN, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE EXTENT THAT APPLICABLE LAW DOES NOT PERMIT FOR SUCH A DISCLAIMER, ZORE AND/OR ITS SUPPLIERS HEREBY LIMIT ALL EXPRESS AND IMPLIED WARRANTIES TO TWENTY-FOUR (24) MONTHS FROM THE DATE OF YOUR PURCHASE.