Warranty Policy. All Zore products have a Limited Warranty to cover any manufacturer’s defects in material or workmanship under normal use during the Warranty Period of twenty-four (24) months from the date of Your purchase (“Warranty Period”). All warranty claims shall be instituted through Zore’s website platform. You will have to pay for the shipment to Zore for all products submitted under a warranty claim, as well as a twenty dollar ($20.00) per product diagnostic fee and the shipment back to you ($5,00). You will be contacted by Zore with the results of the diagnostic test. If Zore determines that the product presents a valid Limited Warranty claim, Your product shall be repaired or replaced by Zore, at its sole discretion, You will receive a sixty (60) day extension of this Limited Warranty, and Zore will reimburse reasonable shipment costs up to five dollars ($5.00) per item. Zore will also reimburse the diagnostic fee ($20,00), the shipment back fee ($5,00) and will ship back the repaired/replaced unit. Any such reimbursement shall be within forty-five (45) days of the warranty claim approval by Zore. Repair and/or replacement timing may vary. If Zore determines that the product is not covered by Zore’s Limited Warranty, You will have the option to pay for the repair. Zore charges a flat repair fee of one hundred and ten dollars ($110.00) per lock, which includes the twenty dollar ($20.00) per product diagnostic fee, for any repairs not covered Zore’s Limited Warranty. If You chose not to pay for the repair, You will not be reimbursed the previously paid diagnostic fee.
This Limited Warranty does not cover problems that are caused by conditions, malfunctions or damage not resulting from defects in material or workmanship of the products. The Limited Warranty is void if any modification or alteration is made to the original product or if the product is damaged through abnormal or unexpected use. Zore alone shall determine whether the use of the product causing damage is normal, and covered by the Limited Warranty, or abnormal, and not covered by the Limited Warranty. All such determinations by Zore are final and binding upon You. ZORE SHALL HAVE THE RIGHT EITHER TO REPLACE OR REPAIR ANY DEFECTIVE PRODUCTS, TO REFUND THE PURCHASE PRICE UPON RETURN OF THE PRODUCTS OR TO GRANT A REASONABLE ALLOWANCE ON ACCOUNT OF SUCH DEFECTS. ZORE’S LIABILITY, AND YOUR EXCLUSIVE REMEDY, FOR DEFECTIVE PRODUCTS SHALL BE LIMITED SOLELY TO REPLACEMENT, REPAIR, REFUND OR ALLOWANCE, AS ZORE MAY ELECT.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZORE AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES, OTHER THAN THOSE EXPRESSLY PROVIDED BY ZORE HEREIN, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE EXTENT THAT APPLICABLE LAW DOES NOT PERMIT FOR SUCH A DISCLAIMER, ZORE AND/OR ITS SUPPLIERS HEREBY LIMIT ALL EXPRESS AND IMPLIED WARRANTIES TO TWENTY-FOUR (24) MONTHS FROM THE DATE OF YOUR PURCHASE.